FAQs

Got a few questions?

Frequently Asked Questions

What is included in a regular cleaning?

Do’s:

+ Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)

+ All exterior surfaces in all rooms

+ Floors are mopped and vacuumed

+ Bathroom (complete toilet clean, shower, handles, tub, drain)

+ Bedroom (shelving, nightstands, bed frames, tidy up bed)

+ All window sills

Don’ts:

– All extras are not included (must be selected for an additional cost)

– The extra time included in deep cleans allows for more detailed work

What is included in a deep cleaning?

Do’s:

+ Everything included in a regular clean

+ Baseboards

+ Light switches and door handles

+ Detailed dusting

+ Back splashes and faucet fixtures are polished

+ Extra hour included for high detail areas

Don’ts:

– All extras are not included (must be selected for an additional cost)

What is included in a move-in/move-out cleaning?

When booking a move-in/move-out clean, you can expect an all inclusive service. This is our most detailed package and includes 4 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

Which service do you recommend for first time clients?

A deep clean is recommended for all first time cleaning by Killer Klean. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard clean.

Is there a rescheduling fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our cancellation and refunds FAQ for further information.

Cancellations and refunds

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

If you cancel within 24 hours, it is a non refundable full charge. 

Call: (626) 550-0321
Email: support@killerklean.com